The answers to the questions you asked when determining your needs and technical capabilities will come in handy when deciding which chatbot platforms are within your budget and target ROI. This is a fantastic starting point for eliminating chatbot platforms that are out of budget or not ROI worthy. Before diving into the individual abilities of each chatbot platform you need to determine your desired budget and ROI. Determine Your Desired Budget and ROIĪfter you've looked inward and identified your needs and capabilities, it is time to start the search for the best chatbot platform. Make sure to start with this self-assessment as there's no point in finding what you think is the best chatbot platform for your needs only to realize that you never really approached the search with the proper knowledge of your needs and technical acumen in mind. The best chatbot platform for you is the one that best fits your needs not what the internet deems as 'the best chatbot platform.' Don't overspend and over complicate matters by choosing the most robust chatbot platform if you don't actually need it. The wine sommelier chatbot shown above likely doesn't need a chatbot platform with AI/ML capabilities rivaling those of IBM Watson to provide value and usefulness. Do I have the technical savvy to use this chatbot platform successfully?.
BEST CHATBOT PLATFORMS SOFTWARE
Do I need the chatbot platform to allow for embedding on a website or mobile app or can the chatbot live on a platform such as Facebook?.Do I need the chatbot platform to have advanced AI, ML, and NLP capabilities to get the value I'm desiring from a chatbot or is a simple rule-based chatbot with response buttons and a defined question hierarchy enough?.While this isn't always the case, you will often find that the best chatbot platforms with greater AI, ML, and NLP capabilities require a higher level of technical understanding. Every chatbot platform will vary regarding its AI, ML, and NLP capabilities and likewise the technical acumen required to yield successful results.īefore even giving chatbot platforms serious consideration you should do an internal assessment to identify the value you truly need from a chatbot platform and the technical demands you're capable of taking on. Don't bring a bazooka to a water gun fight if you don't have to. The first step to choosing the best chatbot platform is to assess your needs and technical capabilities.
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